supercuan Platform Privacy Notice

This page describes what we collect when you use supercuan and how we keep that data protected across our platform and payment partners. We at supercuan collect personal information only to operate our service, process deposits and withdrawals, verify your account, and comply with local law in the jurisdictions where we serve players. Our privacy practice balances transparency with security: we tell you what we hold, we limit what we share, and we provide you with control over your information.

We operate across multiple Indonesian cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—and our data infrastructure spans secure, compliant servers. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive confirmation data from your payment provider to match funds to your supercuan account. That transaction record stays on supercuan servers and is never sold. We also collect account data (name, email, address, date of birth) during verification and game data (bet history, tournament participation, account balance) during normal play. All of this information is kept private and used only for the purposes we outline here.

What Data We Collect and How We Use It

We collect account registration information when you open your supercuan account: your legal name, email address, residential address, phone number, and date of birth. We use this data to verify your identity, prevent fraud, and comply with gaming regulations in our licensed jurisdictions. During identity verification, you may upload a photo ID or passport. We store this document securely and delete it once verification is complete, unless local law requires us to retain it longer. If you later dispute a withdrawal or report an issue with your account, we may retrieve your archived verification records to investigate.

Payment Data and Transaction History

When you deposit or withdraw on supercuan, we receive and store transaction confirmations from your payment method. If you use local payment, online payment, or e-wallet, their systems transmit your payment ID and transaction status to us. If you use a bank transfer to mobile banking, local payment, online payment, or e-wallet, we record your account number, transaction reference, and timing. This data remains on supercuan servers and is never forwarded to marketing partners or advertisers. We retain transaction records for the full duration of your supercuan account, and for a minimum of seven years afterward for regulatory compliance. If you request account closure, we archive your data securely and do not use it for any further purpose.

Game Activity and Session Data

We record every bet you place on supercuan slots, live-dealer tables, sportsbook markets, and esports games. This includes your wager amount, game selected, result, and timestamp. We use this data to settle bets fairly, calculate your account balance, and detect irregular activity that might indicate fraud or technical errors. We also track your participation in daily and weekly tournaments (such as Piala AFF coverage tournaments) to calculate leaderboard rankings and prize eligibility. Game data is stored indefinitely to support account history inquiries and dispute resolution.

We at supercuan do not use your gaming data to profile you for targeted advertising or to predict your behavior.

Your Rights, Cookies, and Data Protection

You have the right to request a copy of your personal data on supercuan, to request corrections if information is inaccurate, and to request deletion of your data once your account is closed and any outstanding disputes are resolved. To exercise these rights, contact our supercuan support teamWe will respond to data requests within 14 days. If you believe we have misused your information or violated your privacy, you may file a complaint with the data protection authority in your jurisdiction.

We at supercuan use cookies and local storage to remember your login session, language preference, and betting history within your account. These cookies are essential to deliver our service and are not used for tracking across other websites. You can clear cookies from your browser at any time, but doing so will log you out of supercuan. We do not use third-party tracking cookies or analytics services that profile users outside our platform. Our servers may sit outside your jurisdiction (for security and performance reasons), but all data remains encrypted in transit and at rest.

If you have questions about how supercuan handles your privacy, or if you wish to update your data, reach out to our privacy contact at any time. We keep this privacy notice current and will notify you of material changes before they take effect. Your continued use of supercuan after a privacy update constitutes your acceptance of the revised terms.